Customer care

Happy to help

Together with our retail partners, we aim to provide you with the best possible service. You’re welcome to get in touch with our local customer service partner in Miami, USA or our team at the Heartquarters (HQ) in the Hague, Holland. If you prefer to browse instead, we’ve listed the answers to some of the frequently asked questions below.

Your Order

Orders & payments

Shipping & delivery

Return & Exchanges

Our Products

Usage

Safety

Product care

Troubleshooting & warranty

Although our products are carefully checked before being packed and shipped from the Netherlands, small product flaws may still occur. Fortunately, you can fix most of them yourself. If that’s not the case, we’re always delighted to find a suitable solution together.

Counterfeits

The Company

Customer service

You can always reach us if you have any questions, need support or want to know more about our brand. Call us, send us an e-mail or connect with us on social media. We’re happy to help.

Responsible business

Business opportunities

Haven’t found what you’re looking for?

We’re happy to help. Please get in get in touch.