Care & Repair - for your wallet
Repairing is better than replacing.
See here how to take care of your wallet.
Taking care of your wallet
The Cardprotector is made of anodised aluminium, plastic and stainless steel and is impervious to water.
You can clean the Cardprotector with a soft cloth and soap and rinse it with warm water. However, the salt in seawater can affect the metals, so we recommend rinsing the Cardprotector with fresh water after contact with salt water. Make sure the mechanism is dry before using your wallet again.
No regular maintenance needed. If your wallet gets dirty, the best way to clean it will depend on the type of leather the wallet is made of.
Use a damp cloth. The leather is unlikely to absorb water or other materials. Do not use any polish.
We recommend not cleaning them. Any water used may change its color. If your wallet gets wet, use a soft cloth to carefully pat it dry.
Repair don't replace - for planet and pocket
Frequently asked questions
The Cardprotector is designed to hold plastic cards the size of a standard credit card. Narrower cards can come loose and fall out of the Cardprotector. Broader cards can damage the mechanism or cause other cards to come loose and fall out. You can first try changing the cards, bending them slightly and turning bent cards around. Another option is to slightly roughen up the felt inside the Cardprotector with the edge of a key. To do this, remove your cards and gently move the sharp side of a key up and down over the felt on the inside of the Cardprotector. If this doesn't work, please send an e-mail to firstname.lastname@example.org or contact a local Secrid retailer.
The Cardprotector is designed to hold a maximum of 6 plastic cards the size of a standard credit card. Storing more cards or cards that are broader than a standard credit card may make them get stuck. To solve this possible complication, we completely redesigned the Cardprotector’s mechanism in 2016. This new lever – the Salamander – splits in half when extra force is applied, resulting in a higher internal force to push the cards out.
If you have a newer Secrid wallet, use extra force on the Secrid lever until a loud click is heard and a few cards are pushed out. Remove these from the Cardprotector and press the Salamander lever back into position until another click is heard. Now you can remove all the cards, leaving the Cardprotector’s mechanism intact. Before you fill the Cardprotector again, check that none of the cards are a different size and that you have not exceeded the maximum number of cards.
The Salamander lever is named for its ability to split the arm that pushes the cards out. Just like a real salamander, the arm ’grows back’ once it has been pushed back into place. You can recognise the Salamander lever on the base of the Cardprotector – it has two small plastic arms to the right of the lever. You can recognise it because there is no seam in the middle of it. If the lever you’re holding does have a seam, your wallet isn't equipped with the new mechanism, and we advise you not to use extra force.
If the lever gets stuck when you pull it to eject your cards, try changing the order of your cards and straightening bent cards. Alternatively, you can remove any dirt by shaking, blowing, or rinsing the Cardprotector with warm water.
When the lever feels unusually loose, you may have triggered the Salamander mechanism. In this case, gently push the lever back to its neutral position until you hear a click.
The Cardprotector is made of anodised aluminium, plastic and stainless steel and is impervious to water. You can clean the Cardprotector with a soft cloth and soap and rinse it with warm water. However, the salt in seawater can affect the metals, so we recommend rinsing the Cardprotector with fresh water after contact with salt water. Make sure the mechanism is dry before using your wallet again.
If your wallet has a production error, you can return it for a free repair within two years after purchase, or three years if you've registered your wallet. You can take your wallet, together with a proof of purchase, to your Secrid retailer or send it to us by using our return form. The return form includes a prepaid return label so you can ship the package free of charge. If you have any questions regarding our warranty policy, please send an e-mail to email@example.com.
All products made and sold by Secrid have a standard warranty period of two years. When you register your product at register.secrid.com you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. If you have further questions regarding our warranty, please send an e-mail to firstname.lastname@example.org.
Every Secrid product has been given a unique serial number since 2015, engraved on the inside of the Cardprotector. Visit our product registration page and enter this unique code to register your product for an additional year of warranty and a certificate of authenticity.
Tips and tricks
Keep your cards protected
By revealing only a portion of the cards, the sensitivity for the radio signal is substantially reduced but sufficient for contact over short distances.
Easy contactless payments
Use the card at the back for contactless payment without taking it out of your wallet. This way you can pay even faster and more securely, because the card is also protected during use.
Keeping business cards
The Cardprotector is not suitable for paper cards, because they can jam the mechanism. However, your Miniwallet provide space for paper cards, cash and receipts.
Carry it in the front
It fits easily. Carrying a wallet in your back pocket can lead to an incorrect seated position, which can result in back problems and inflammation of muscles or nerves.
Holding 4 to 6 cards
The higher the number of cards with embossed details, the fewer cards the Cardprotector can hold in total. Its mechanism also works with just one card.
Best way to hold banknotes
In spite of their compact size, our wallets can hold a surprisingly large number of notes, using two methods.
Care & repair points
Drop by if your wallet doesn’t work as intended or can simply use a fixer-upper. Most Care & repair points can take care of common issues in about 10-15 min.See locations