Description - Care-and-repair-heading-mobile

How can we help you?

• Care
  • How do I clean my wallet?
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      The Cardprotector can be cleaned with a soft cloth and soap and rinsed it with warm water. Make sure the mechanism is dry before using your wallet again.
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      If the sleeve of your wallet gets dirty, the recommended way to clean it depends on the type of material the wallet is made of.

      • Water repellent sleeve

        Clean your sleeve with a damp cloth. The material is unlikely to absorb water or other fluids. Do not use any polish.

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      • Water absorbing sleeve

        We recommend to not clean water absorbing wallets with water as it may alter the colour of the material. If your sleeve gets wet, use a soft cloth to gently pat it dry.

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  • How do I clean my wallet?
    • 

      The Cardprotector can be cleaned with a soft cloth and soap and rinsed it with warm water. Make sure the mechanism is dry before using your wallet again.
    • 

      If the sleeve of your wallet gets dirty, the recommended way to clean it depends on the type of material the wallet is made of.

      • Water repellent sleeve

        Clean your sleeve with a damp cloth. The material is unlikely to absorb water or other fluids. Do not use any polish.

        • 
        • 
        • 

      • Water absorbing sleeve

        We recommend to not clean water absorbing wallets with water as it may alter the colour of the material. If your sleeve gets wet, use a soft cloth to gently pat it dry.

        • 
        • 
        • 

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  • What do I do about scratches in my leather?

    Although all sleeves are made of a very durable material, other objects in your pocket might still scratch the surface. Light scratches are part of normal usage and will blend in over time while your wallet builds a beautiful patina.

    If your sleeve is made from leather, you can get rid of light scratches or slight signs of abrasion by carefully rubbing with your finger over the affected spot.

    
• Repair
  • What do I do about scratches in my leather?

    Although all sleeves are made of a very durable material, other objects in your pocket might still scratch the surface. Light scratches are part of normal usage and will blend in over time while your wallet builds a beautiful patina.

    If your sleeve is made from leather, you can get rid of light scratches or slight signs of abrasion by carefully rubbing with your finger over the affected spot.

    
  • What do I do about scratches in my leather?

    Although all sleeves are made of a very durable material, other objects in your pocket might still scratch the surface. Light scratches are part of normal usage and will blend in over time while your wallet builds a beautiful patina.

    If your sleeve is made from leather, you can get rid of light scratches or slight signs of abrasion by carefully rubbing with your finger over the affected spot.

    
  • The lever of my Cardprotector is loose. What can I do?

    When the lever feels unusually loose, you may have triggered a safety mechanism. To restore the function, press the ejector lever firmly back into the Cardprotector until you hear a strong click. Your Cardprotector should now work smoothly again. If this didn’t solve your issue, find a nearby Care & Repair Point or contact our Customer Care team.

    
  • I have a different problem which is not listed here

    Please fill out this repair form for an alternative solution. We’re here to help.

• Warranty
  • My wallet has a product defect. What should I do?

    If your wallet has a production error, you can return it for a free replacement within the warranty period. All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. 



    
    Alternatively, you can find a nearby Care & Repair Point and have your wallet repaired there, or contact our Customer Care to request a product return. The return form includes a prepaid return label so you can ship the package free of charge.

  • What is my warranty period?

    All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. If you have further questions regarding warranty, please contact our Customer Care.

  • How do I register my wallet?

    Every Secrid wallet has been given a unique serial number since 2015, engraved in the Cardprotector. When the cards are removed, you can find the serial number at top right corner (opposite of the lever) on the inside of your wallet.