We're hereto help

Orders placed on working days before 4pm will be handed over to the carrier on the same day. The carrier aims to deliver the package within 1 to 2 working days. We process personalised wallets by hand. Therefore, the standard delivery time for wallets with an engraving is 3 to 4 working days. 

Working days are Monday to Friday. You will be informed of the delivery schedule by e-mail. Good to know: the package must always be signed for. 

Shipping is free for orders from €35. For orders under €35 shipping costs are €2.50. 

Below are the shipping options you can see when completing your order in our webshop. 

• Trunkrs

  • Delivery time: Evening home delivery (5pm - 10pm) within 1-2 working days.

  • Shipping costs: Orders from €35 are shipped free of charge. For orders under €35 you pay €2,50 shipping costs.

• DPD

  • Delivery time: Home delivery within 1-2 working days.

  • Shipping costs: Orders from €35 are shipped free of charge. For orders under €35 you pay €2,50 shipping costs.

After placing your order, we will send you an e-mail with the carrier's track & trace code. This allows you to track the delivery status and expected delivery date of your order. Please note that the tracking information is only activated once your order has been handed over to the carrier. 

You can see the options for each carrier below. 

• Trunkrs: Are you not at home to receive your order? Then the carrier will try again the next day and send a notification whether they can leave your parcel with the neighbors or elsewhere. 

• DPD: Are you not at home to receive your order? Then the carrier will try to deliver your order to your neighbors. If this also fails, DPD will deliver your order to a parcel shop nearby. You will be informed by e-mail, text message or a note in your letterbox. 

All products are picked, packed and shipped from Nieuw Vennep.

Yes, these are the exception areas: Marken and the Wadden Islands (Texel, Schiermonnikoog, Terschelling, Vlieland and Ameland). For these areas, shipping costs and delivery time are different from the rest of the Netherlands. 

In these areas, your order will be delivered by DPD. The delivery charge is €7,50 for orders under €35. For orders above €35 delivery is free of charge. The delivery time is 2-3 working days. 

If you wish to cancel your purchase and return the product, please go through the following. 

Make sure you let us know you want to return your product within the 60-day cooling-off period. Report your return easily in our return portal. You can also use the return form below. Follow the instructions and return your product(s) free of charge.

It is not compulsory to use this form to inform us that you wish to cancel your purchase. If you are unable to complete the return in time, please notify us via info@secrid.com that you wish to exercise your right of withdrawal within 60 days. You can then still return your product to us. 

We will refund all payments you made for the product and shipping costs within 14 days -from the moment we receive your return. 

Please also note the following points:

1. After your notification that you wish to cancel your purchase, we ask you to send the return as soon as possible. In any case, please make sure that we receive the return within 14 days after notification. It may happen that the carrier is delayed. Therefore, please make sure you have a proof of posting that shows you initiated the return on time. 

2. For refunds, we will use the same payment method you used to make your purchase. If you want to receive your refund in a different way, please let us know. 

3. We would like to receive the product back undamaged and in its original condition in order to refund you in full. Sometimes a product gets damaged during return. Please make sure you receive a track & trace code and proof of delivery. You can arrange this at the collection point of your return shipment. 

If you return your product, it is unfortunately not possible for us to immediately send you another product. Please follow the return procedure for the product you wish to exchange and then place a new order. 

Yes you do. Legally, as a consumer, you can exercise the so-called right of withdrawal within 14 days of a remote purchase - e.g. via a web shop. This allows you to cancel your purchase and return the product without having to give a reason. We call this returning the product. 

With Secrid, you have a bit more time to try out your product: we have a 60-day cooling-off period. This applies to products you buy through the webshop, but also if you buy something in the Secrid brandstore or flagship store. Your cooling-off period starts when you receive your product, or when a person appointed by you receives your product. If you have ordered multiple products, we will count from the day on which the last ordered product is received. 

Of course, you may unpack and test the product during the cooling-off period, as you would in a shop, but please handle it with care. If the product or packaging is damaged, we may not be able to give you a full refund.  

Unfortunately, it is not possible to exchange or return your webshop order in the Brand Store. Our colleagues in the Brandstore will be happy to help you with other questions or requests.  

Together with you, we hope to keep our environmental impact to a minimum. Every order we process contributes to that impact through handling and transport, and returns can also increase this footprint. Here's what you can do to keep the impact of your return as low as possible:

• Pack your return carefully to prevent any damage and, whenever possible, bundle multiple items into a single package.

• Handle the product you wish to return with care to ensure it stays in great condition for resale.

• Whenever possible, use paper packaging tape to ensure the entire package can be easily recycled.

• If you can, bring your return to a package point by bike or on foot. This is better for the planet and you.

When products are returned to us, we carefully inspect them to determine their condition. Products that are returned in perfect condition can be resold as new items. Items requiring attention are cleaned and repaired first. For those that are beyond repair, we disassemble them and ensure that recyclable parts are sent for recycling. This approach helps us reduce waste and makes sure that valuable materials are reused.

The aluminium Cardprotector protects cards against bending, breaking and unwanted RFID and NFC communication.

This is a practice, also known as digital pickpocketing, where your cards are read, activated, or copied from a distance. Criminals can commit this identity theft with the use of RFID readers, without ever touching your wallet. The frequencies of the RFID / NFC tag can’t penetrate aluminium, making the Cardprotector like a firewall against this unauthorised reading and copying of data.

Radio-Frequency IDentification (RFID) and Near Field Communication (NFC) are wireless communication methods. A chip and an antenna provide the ability to be activated and read remotely. It’s convenient – there is no need to take your card out of your wallet to pay or check in. It makes payment easier and faster, but does involve a risk, because criminals could activate unprotected cards remotely and steal your money or personal data unnoticed. The Cardprotector is the heart of our wallets and protects against these risks because the radio waves cannot penetrate the aluminium case. This has been tested by TNO/TÜV, an independent European organisation that validates the safety of products.

RFID has been in use for decades and is a forerunner of NFC. Unlike an NFC card, an RFID card does not usually have a memory, so it functions as a wireless barcode that only transmits its own serial number. NFC is a smarter technology and can store small amounts of data. One example is a public transport card, which stores when and where it has been used so that the conductor can access this data without any internet connection.

Both RFID and NFC have two types: active and passive. The major difference between these two is the energy supply. Active types of RFID and NFC are supplied with power and can communicate wirelessly on their own. The passive type does not have a power supply and communicates only when activated by an external reader. This is why modern cards are not equipped with a battery. From the outside, it’s often not possible to recognise which type of communication is in use. The distinction can be made, however, by looking at the application. Some examples can be found below:

Many travel cards, business access cards and the latest credit and debit cards have an RFID or NFC tag. These cards can be recognised by one of the following logos:

RFID readers can be used to scan a card from a metre away. When RFID / NFC cards are completely inside the Cardprotector, this wireless communication is blocked and the cards are fully protected. In use, when the cards are slid out a few centimetres, the wireless signal is weak, but sufficient for communication over a short distance. This way your privacy remains secured in the best possible way.

Secrid wallets provide the same amount of protection as traditional wallets. Currently there are no standards for measurement of magnetic field protection, so the degree of protection cannot be expressed as a number or percentage. The best protection from magnets remains distance.

Magnets can damage magnetic stripe cards. The magnet’s strength and time of exposure influence how much damage can be caused. Long exposure to the weak magnetic closure on a bag is more likely to damage the card than brief exposure to a strong magnet.

The type of magnetic stripe card also influences the amount of damage a magnet can do. There are HiCo (High Coercivity) and LoCo (Low Coercivity) cards that are characterised by the properties of the magnetic stripe. LoCo cards can be written with a lower magnetic field, and as a result, strong magnetic fields can change and/or erase its data. It’s a similar process to overwriting cassette tapes back in the day. Examples of modern applications of LoCo cards are parking, hotel or gift cards. HiCo cards, for instance older payment cards, are more resistant to external forces but remain sensitive to magnets.

In practice, the magnetic stripe on cards is hardly being used anymore. We’ve gone from swiping to inserting the card and contactless payment. Over the years, cards have been improved by the addition of a chip and an antenna, making their usage smarter and more effortless. As new global standards aren’t made in a day, most modern payment cards contain both a magnetic stripe and a chip. As regular magnets only affect the magnetic stripe, modern cards can’t be damaged significantly by the proximity of a magnetic field.

The Cardprotector is made of anodised aluminium, plastic and stainless steel and is impervious to water. You can clean the Cardprotector with a soft cloth and soap and rinse it with warm water. However, the salt in seawater can affect the metals, so we recommend rinsing the Cardprotector with fresh water after contact with salt water. Make sure the mechanism is dry before using your wallet again.

In general, Secrid wallets need very little maintenance, and this also depends on the type of leather. Please visit our leather page for more information.

Yes. If the mechanism of your Secrid wallet doesn’t work properly, you can bring it to one of the Secrid Care & Repair Points to be repaired. If you’re not able to visit a Secrid Care & Repair Point or more than the mechanism needs to be repaired, please fill out this repair form.

If the lever gets stuck during use, try changing the order of your cards or straightening bent cards. You can also remove dust by shaking, blowing or rinsing the Cardprotector with warm water. 

If the lever feels very loose and there is no spring force, you may have activated the Salamander mechanism. In that case, press the lever firmly back to the starting position until you hear a click. 

The Cardprotector is designed for up to six plastic cards of standard credit card size. Storing more cards, or cards of different sizes, can cause them to get stuck. To prevent this, we redesigned the Secrid lever in 2016. This lever, the Salamander, splits in two when you put a lot of force on it. 

 
On newer Secrid models, apply force to the lever until you hear a firm click and some cards are pushed out. Remove these cards from the Cardprotector and push the Salamander lever back until you hear another click. Now you can remove all the cards, while the Cardprotector mechanism remains in one piece. Before refilling the Cardprotector, check that it does not contain any cards of different sizes and that the maximum number of cards is not exceeded. 

If your cards are stuck and your wallet does not have a Salamander lever, please e-mail or contact a Secrid retailer near you. 

The Salamander lever is so called because of the split arm that pushes the cards outwards. Just like a real salamander, the mechanism can repair itself. 

This mechanism can be recognised at the bottom of the Cardprotector by the two plastic arms to the right of the lever. Furthermore, the Salamander does not contain a seam in the middle of the lever. If a plastic seam does show, your wallet does not have this new lever and we advise against using extra force. 

The Cardprotector is designed for plastic cards of standard credit card size. Narrower cards may become loose and fall out of the Cardprotector. Wider cards may damage the mechanism or cause other cards to become loose and fall out. 

First try changing the cards, bending them for a while and turning crooked cards around. Sometimes it also works to roughen up the felt on the inside of the Cardprotector. You do this by first removing the cards and then rubbing the felt on the inside of the Cardprotector with the sharp side of a key. If this doesn't work, please fill in this repair form for a solution. Or drop by a Care & Repair Point near you.

If your wallet has a defect, we will repair it free of charge within two years after purchase. Or within three years if you registered your wallet. Please fill out this form to request your repair.

When the defect concerns the mechanism of your wallet, you can also take it your local Secrid retailer to have it repaired. Please bring your proof of purchase.

As a consumer, you have a legal guarantee. This means that the product you bought is not damaged and does not become defective within its average expected lifetime, with normal use. If it does, you are entitled to a free repair or replacement of the product. There is therefore no fixed term for the legal guarantee. 

From Secrid we also offer a two-year manufacturer's warranty. After registering your product, this becomes three years. For the products of our Premium collection, you get a standard four-year warranty. After registration of your product, this becomes five years. Our manufacturer's warranty does not change your entitlement to the statutory warranty. 

If your Secrid product becomes defective within the warranty period, we will repair your wallet free of charge. It does not matter which part is involved. Please fill in this form to submit your repair request. 

If the mechanism of your wallet is defective, you can also have it repaired at a Secrid Retailer. Please bring the proof of purchase with you.

If you have any questions about our warranty policy, please send an e-mail to info@secrid.com. 

Every Secrid product has been given a unique serial number since 2015, engraved on the inside of the Cardprotector. Visit our product registration page and enter this unique code to register your product for an additional year of warranty and a certificate of authenticity.

We are curious about your experience with Secrid and your feedback will help us improve our products and service. We work with Trustpilot for the review process. Whether you have bought a Secrid product or not yet, please leave your review on our page on Trustpilot's platform. 

Our partner Trustpilot is a well-known platform used by consumers from all over the world. The platform has an excellent reputation for ensuring the authenticity of the reviews on their website. 

We display reviews on our product pages. We select these manually and they are all positive reviews. These are never paid reviews. This is an example of a page where you can see reviews: Miniwallet Vintage Brown

A review may not be suitable for the product on the product page. In that case, we will not place the review on that page. 

Our designs have inspired many companies since we launched the Secrid Cardprotector in 2009. Despite our patents, copycats keep emerging. While we do our best to stop them, it remains a time-consuming and difficult task. We realise it’s not always easy to make sure you’re in possession of an original Secrid product. To validate the authenticity of your purchase, you can register your product online using the unique serial number inside the Cardprotector. Besides a certificate of authenticity, you’ll also receive a third year of warranty after registration.

We also maintain a careful retailer policy and encourage people to purchase our products in physical stores. Besides giving the opportunity to experience our products, our aim is to support the independent retailers. That is why we don’t offer our products on platforms such as Amazon, eBay and Bol.com. As we can’t guarantee that products on such platforms are original Secrid products, we strongly advise against ordering from one of these online suppliers. To ensure you purchase an original Secrid product, please visit our store locator to find a Secrid retailer near you.

If you have any further questions, tips or feedback regarding Secrid copycats, please contact us at brandprotection@secrid.com.

It is our ambition to keep distances within our supply chain as short as possible. In our local production policy, we have stated that we prefer suppliers who are closest to our assembly locations, as long as they can provide the quality and craftsmanship required to make products that can last as long as possible. As a result, most parts are produced in the Netherlands and others in Italy. Together with our 50 suppliers, we can ensure high-quality products, good working conditions and care for the environment. Our products are assembled daily with precision and enthusiasm in social enterprises in Delft, Leiden and Haarlem. You can read more about our production process here.

We recognise that being in business means creating both positive and negative impact on people, animals, and our planet. Although sustainability has been a part of the Secrid DNA since making the first Cardprotector locally in 2009, we don’t call ourselves a sustainable company. For us sustainability is part of our holistic design approach, where each choice is carefully considered. Deciding to produce locally and other measures may have increased the price of our products, but also resulted in creating products in a way we can be proud of. We think design with longevity in mind is at the cornerstone of making products that have the power to be more valuable over time while reducing the impact on the environment. That is why we focus on creating high-quality consciously produced pocked-sized essentials that can stand the test of time. For more information, check out our sustainability page.

We use Life Cycle Assessment software from Ecochain to calculate the environmental footprint of our products, processes, and facilities (Heartquarters and Brandstore). With this approach we can track all our greenhouse gas emissions for scopes 1,2 and 3 of the GHG Protocol, which we use as an input for carbon offsetting projects.

Cutting emissions is crucial for combating global warming, but completely eliminating them isn't feasible yet. So, we perform an annual Life Cycle Analysis (LCA) to calculate our carbon emissions from raw materials to product delivery. It’s good to know we still have to include end-of-life emissions. Besides reducing our emissions, we team up with FairClimateFund to cover the remaining part of our emissions by compensating it.

We started working with FairClimateFund in 2018, but we’ve been offsetting the production of every single product since we launched the first Cardprotector in 2009. The projects we invest in are certified to the Gold Standard and Fairtrade Climate Standard. Currently, we double our investment in these projects, buying twice the required CO2 credits. This includes for example a clean cooking project in India and a reforestation project in Peru.

If you need advice and/or support for reporting a possible wrongdoing within our organisation you can visit our whistleblowing policy page. We take responsible business very seriously and make sure everyone involved in the production of our products is treated ethically and with respect.

There are plenty of options for doing business with us. To allow us to provide you with a considered response, please send an e-mail to sales@secrid.com stating your proposal clearly and concisely.

Secrid is currently being sold in over 8.500 carefully selected shops worldwide, typically in fashion boutiques, leather goods stores and gift shops. If you would like to become a Secrid retailer, please send an e-mail with your store name, address, website, three other brands you carry and some photos of your store to sales@secrid.com.

Making people happy with our products is what we love to do. We hope you do too. So, we’re offering the opportunity to order a larger quantity of personalised Secrid wallets as corporate gifts. With a minimum purchase volume of 25 items, you can engrave the aluminium Cardprotector in our wallets with text or a logo in the spot of your choosing. Please visit our Promotional Sales Platform to start the process. Once everything has been set up, you can start gifting within three weeks.