We're hereto help

Orders placed on working days before 4pm will be handed over to the carrier on the same day. The carrier aims to deliver the package within 1 to 2 working days. We process personalised wallets by hand. Therefore, the standard delivery time for wallets with an engraving is 3 to 4 working days. 

Working days are Monday to Friday. You will be informed of the delivery schedule by e-mail. Good to know: the package must always be signed for. 

Shipping is free for orders from € 35,-. For orders under € 35,- shipping costs are € 2,50. 

Below are the shipping options you can see when completing You can see the options for each carrier below.

Trunkrs: Are you not at home to receive your order? Then the carrier will try again the next day and send a notification whether they can leave your parcel with the neighbors or elsewhere.

DPD: Are you not at home to receive your order? Then the carrier will try to deliver your order to your neighbors. If this also fails, DPD will deliver your order to a parcel shop nearby. You will be informed by e-mail, text message or a note in your letterbox. your order in our webshop.

After placing your order, we will send you an e-mail with the carrier's track & trace code. This allows you to track the delivery status and expected delivery date of your order. Please note that the tracking information is only activated once your order has been handed over to the carrier. 

You can see the options for each carrier below. 

• Trunkrs: Are you not at home to receive your order? Then the carrier will try again the next day and send a notification whether they can leave your parcel with the neighbors or elsewhere. 

• DPD: Are you not at home to receive your order? Then the carrier will try to deliver your order to your neighbors. If this also fails, DPD will deliver your order to a parcel shop nearby. You will be informed by e-mail, text message or a note in your letterbox. 

All products are picked, packed and shipped from Nieuw Vennep.

Yes, these are the exception areas: Marken and the Wadden Islands (Texel, Schiermonnikoog, Terschelling, Vlieland and Ameland). For these areas, shipping costs and delivery time are different from the rest of the Netherlands. 

In these areas, your order will be delivered by DPD. The delivery charge is € 7.50 for orders under € 30. For orders above € 30 delivery is free of charge. The delivery time is 2-3 working days.

If you wish to cancel your purchase and return the product, please go through the following.  
 
Make sure you let us know you want to return your product within the 60-day cooling-off period. The cooling-off period commences after you or a person designated by you (not the carrier) takes delivery of your product. Register your return shipment in our return portal. Follow the instructions and return your product(s) free of charge. 

Do I have to use the digital form? 
No, you are not required to use the digital form to notify us that you wish to cancel your purchase. However, it is usually the quickest and easiest way to register your return.

The important thing is that you let us know in writing that you wish to return products, for example by email. Once we have received your notification, we will send you instructions on how to return your product(s) free of charge. Please note: we will not refund the costs of return shipping if you do so on your own initiative and without notifying us. 

This is our return address:

Secrid B.V.
Saturnusstraat 81
2516 AG Den Haag 
Nederland

You can also use the European model withdrawal form to let us know that you wish to return your product(s). Only fill in the requested information on this form. Do not add any additional information such as “Order number”. 
 
If you are unable to arrange the return shipment in time, please notify us via info@secrid.com within 60 days that you wish to exercise your right of withdrawal. You can then still return your product to us. 
 

We will refund all payments you made for the product and shipping costs within 14 days -from the moment we receive your return.

Please also note the following points:

1. After you have notified us that you wish to cancel your purchase, we ask you to send the return shipment as soon as possible. Please do so within 14 days of the return notification. It is possible that the carrier may be delayed. Therefore, please ensure that you have proof of shipment showing that you have initiated the return shipment on time.

2. We will use the same payment method you used to make your purchase to refund you.

3. We would like to receive the entire order back from you. If you do not return all products, we may still have to charge you shipping costs. This is because, in such cases, the value of the returned products no longer exceeds the € 35 threshold. We ship orders over € 35 free of charge.

4. Please return the product undamaged and in its original condition. This will enable us to refund the full purchase price. Sometimes a product gets damaged during return shipping. Therefore, make sure you receive a track & trace code and proof of delivery. You can arrange this at the drop-off point for your return shipment.

5. As mentioned, in the event of a return shipment, we want to refund your payments as soon as possible, but in any case, within 14 days of notification. Please note that we may wait to refund you until we have received the products back. Or, if earlier, when you have demonstrated that the products are actually on their way to us.

Unfortunately, it is not possible to exchange or return your webshop order in the Flagship store. Our colleagues there will be happy to help you with other questions or requests.

Yes you do. Legally, as a consumer, you can exercise the so-called right of withdrawal within 14 days of a remote purchase - e.g. via a web shop. This allows you to cancel your purchase and return the product without having to give a reason. We call this returning the product.

With Secrid, you have a bit more time to try out your product: we have a 60-day cooling-off period. This applies to products you buy through the webshop, but also if you buy something in the Secrid brandstore or flagship store. Your cooling-off period starts when you receive your product, or when a person appointed by you receives your product. If you have ordered multiple products, we will count from the day on which the last ordered product is received.

Of course, you may unpack and test the product during the cooling-off period, as you would in a shop, but please handle it with care. If the product or packaging is damaged, we may not be able to give you a full refund.  

Unfortunately, it is not possible to exchange or return your webshop order in the Brand Store. Our colleagues in the Flagship store will be happy to help you with other questions or requests.  

Together with you, we hope to keep our environmental impact to a minimum. Every order we process contributes to that impact through handling and transport, and returns can also increase this footprint. Here's what you can do to keep the impact of your return as low as possible:

• Pack your return carefully to prevent any damage and, whenever possible, bundle multiple items into a single package.

• Handle the product you wish to return with care to ensure it stays in great condition for resale.

• Whenever possible, use paper packaging tape to ensure the entire package can be easily recycled.

• If you can, bring your return to a package point by bike or on foot. This is better for the planet and you.

When products are returned to us, we carefully inspect them to determine their condition. Products that are returned in perfect condition can be resold as new items. Items requiring attention are cleaned and repaired first. For those that are beyond repair, we disassemble them and ensure that recyclable parts are sent for recycling. This approach helps us reduce waste and makes sure that valuable materials are reused.

The aluminium Cardprotector protects cards against bending, breaking and unwanted RFID and NFC communication.

This is a practice, also known as digital pickpocketing, where your cards are read, activated, or copied from a distance. Criminals can commit this identity theft with the use of RFID readers, without ever touching your wallet. The frequencies of the RFID / NFC tag can’t penetrate aluminium, making the Cardprotector like a firewall against this unauthorised reading and copying of data.

Radio-Frequency IDentification (RFID) and Near Field Communication (NFC) are wireless communication methods. A chip and an antenna provide the ability to be activated and read remotely. It’s convenient – there is no need to take your card out of your wallet to pay or check in. It makes payment easier and faster, but does involve a risk, because criminals could activate unprotected cards remotely and steal your money or personal data unnoticed. The Cardprotector is the heart of our wallets and protects against these risks because the radio waves cannot penetrate the aluminium case. This has been tested by TNO/TÜV, an independent European organisation that validates the safety of products.

RFID has been in use for decades and is a forerunner of NFC. Unlike an NFC card, an RFID card does not usually have a memory, so it functions as a wireless barcode that only transmits its own serial number. NFC is a smarter technology and can store small amounts of data. One example is a public transport card, which stores when and where it has been used so that the conductor can access this data without any internet connection.

Both RFID and NFC have two types: active and passive. The major difference between these two is the energy supply. Active types of RFID and NFC are supplied with power and can communicate wirelessly on their own. The passive type does not have a power supply and communicates only when activated by an external reader. This is why modern cards are not equipped with a battery. From the outside, it’s often not possible to recognise which type of communication is in use. The distinction can be made, however, by looking at the application. Some examples can be found below:

Many travel cards, business access cards and the latest credit and debit cards have an RFID or NFC tag. These cards can be recognised by one of the following logos:

RFID readers can be used to scan a card from a metre away. When RFID / NFC cards are completely inside the Cardprotector, this wireless communication is blocked and the cards are fully protected. In use, when the cards are slid out a few centimetres, the wireless signal is weak, but sufficient for communication over a short distance. This way your privacy remains secured in the best possible way.

Secrid wallets provide the same amount of protection as traditional wallets. Currently there are no standards for measurement of magnetic field protection, so the degree of protection cannot be expressed as a number or percentage. The best protection from magnets remains distance.

Magnets can damage magnetic stripe cards. The magnet’s strength and time of exposure influence how much damage can be caused. Long exposure to the weak magnetic closure on a bag is more likely to damage the card than brief exposure to a strong magnet.

The type of magnetic stripe card also influences the amount of damage a magnet can do. There are HiCo (High Coercivity) and LoCo (Low Coercivity) cards that are characterised by the properties of the magnetic stripe. LoCo cards can be written with a lower magnetic field, and as a result, strong magnetic fields can change and/or erase its data. It’s a similar process to overwriting cassette tapes back in the day. Examples of modern applications of LoCo cards are parking, hotel or gift cards. HiCo cards, for instance older payment cards, are more resistant to external forces but remain sensitive to magnets.

In practice, the magnetic stripe on cards is hardly being used anymore. We’ve gone from swiping to inserting the card and contactless payment. Over the years, cards have been improved by the addition of a chip and an antenna, making their usage smarter and more effortless. As new global standards aren’t made in a day, most modern payment cards contain both a magnetic stripe and a chip. As regular magnets only affect the magnetic stripe, modern cards can’t be damaged significantly by the proximity of a magnetic field.

Although all sleeves are made of a very durable material, other objects in your pocket might still scratch the surface. Light scratches are part of normal usage and will blend in over time while your wallet builds a beautiful patina.

If your sleeve is made from leather, you can get rid of light scratches or slight signs of abrasion by carefully rubbing with your finger over the affected spot.

Yes. If the mechanism of your Secrid wallet doesn’t work properly, you can bring it to one of the Secrid Care & Repair Points to be repaired. If you’re not able to visit a Secrid Care & Repair Point or more than the mechanism needs to be repaired, please fill out this repair form.

If the lever gets stuck during use, try changing the order of your cards or straightening bent cards. You can also remove dust by shaking, blowing or rinsing the Cardprotector with warm water. 

If the lever feels very loose and there is no spring force, you may have activated the Salamander mechanism. In that case, press the lever firmly back to the starting position until you hear a click. 

If the cards fall out, it might be due to worn-out felt pads at the top of the Cardprotector. This issue can be fixed within minutes at a Care & Repair Point. Find a nearby Care & Repair Point in the Store locator or contact our Customer Care for an alternative solution.

You can temporarily fix worn-out felt by gently rubbing the felt pads with a key to roughen them up again.

The Cardprotector is designed for up to six plastic cards of standard credit card size. Storing more cards, or cards of different sizes, can cause them to get stuck. To prevent this, we redesigned the Secrid lever in 2016. This lever, the Salamander, splits in two when you put a lot of force on it.

1. Do you have a newer model, i.e. one with a Salamander lever? If so, apply force to the lever until you hear a firm click and some cards are pushed out.
2. Remove these cards from the Cardprotector and push the Salamander lever back until you hear another click.
3. Now you can remove all the cards, while the Cardprotector mechanism remains in one piece.
4. Before refilling the Cardprotector, check that it does not contain any cards of different sizes and that the maximum number of cards is not exceeded.

If your cards are stuck and your wallet does not have a Salamander lever, please e-mail or contact a Secrid retailer near you.

Check which lever your wallet has. The old lever can be identified because it doesn’t feature a line at the lever mechanism. You can upgrade it with the new Salamander lever at one of our Care & Repair points.

The Salamander lever is so called because of the split arm that pushes the cards outwards. Just like a real salamander, the mechanism can repair itself. 

This mechanism can be recognised at the bottom of the Cardprotector by the two plastic arms to the right of the lever. Furthermore, the Salamander does not contain a seam in the middle of the lever. If a plastic seam does show, your wallet does not have this new lever and we advise against using extra force. 

Please fill out this repair form or contact our Customer Care for a solution. We’re here to help.

If your wallet has a production error, you can return it for a free replacement within the warranty period. All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. 



Alternatively, you can find a nearby Care & Repair Point and have your wallet repaired there, or contact our Customer Care to request a product return. The return form includes a prepaid return label so you can ship the package free of charge.

As a consumer, you have a legal guarantee. This means that the product you bought is not damaged and does not become defective within its average expected lifetime, with normal use. If it does, you are entitled to a free repair or replacement of the product. There is therefore no fixed term for the legal guarantee. 

Secrid also offers a manufacturer's warranty. You can extend this warranty by registering your product. These are the warranty periods for our products from the various collections: 
 
- Core collection: standard 2 years + 1 year after registration -> 3 years total. 
- Premium collection: standard 4 years + 1 year after registration -> 5 years total 
- Premium+ collection: standard 5 years + 2 years after registration -> 7 years total. 
 
Our manufacturer's warranty does not affect your statutory warranty rights.

If your Secrid product becomes defective within the warranty period, we will repair your wallet free of charge. It does not matter which part is involved. Please fill in this form to submit your repair request. 

If the mechanism of your wallet is defective, you can also have it repaired at a Secrid Retailer. Please bring the proof of purchase with you.

If you have any questions about our warranty policy, please send an e-mail to . 

We are curious about your experience with Secrid and your feedback will help us improve our products and service. We work with Trustpilot for the review process. Whether you have bought a Secrid product or not yet, please leave your review on our page on Trustpilot's platform. 

Our partner Trustpilot is a well-known platform used by consumers from all over the world. The platform has an excellent reputation for ensuring the authenticity of the reviews on their website. 

We display reviews on our product pages. We select these manually and they are all positive reviews. These are never paid reviews. This is an example of a page where you can see reviews: Miniwallet Vintage Brown

A review may not be suitable for the product on the product page. In that case, we will not place the review on that page. 

Our designs have inspired many companies since we launched the Secrid Cardprotector in 2009. Despite our patents, copycats keep emerging. While we do our best to stop them, it remains a time-consuming and difficult task. We realise it’s not always easy to make sure you’re in possession of an original Secrid product. To validate the authenticity of your purchase, you can register your product online using the unique serial number inside the Cardprotector. Besides a certificate of authenticity, you’ll also receive a third year of warranty after registration.

We also maintain a careful retailer policy and encourage people to purchase our products in physical stores. Besides giving the opportunity to experience our products, our aim is to support the independent retailers. That is why we don’t offer our products on platforms such as Amazon, eBay and Bol.com. As we can’t guarantee that products on such platforms are original Secrid products, we strongly advise against ordering from one of these online suppliers. To ensure you purchase an original Secrid product, please visit our store locator to find a Secrid retailer near you.

If you have any further questions, tips or feedback regarding Secrid copycats, please contact us at brandprotection@secrid.com.

It is our ambition to keep distances within our supply chain as short as possible. In our local production policy, we have stated that we prefer suppliers who are closest to our assembly locations, as long as they can provide the quality and craftsmanship required to make products that can last as long as possible. As a result, most parts are produced in the Netherlands and others in Italy. Together with our 50 suppliers, we can ensure high-quality products, good working conditions and care for the environment. Our products are assembled daily with precision and enthusiasm in social enterprises in Delft, Leiden and Haarlem. You can read more about our production process here.

We recognise that being in business means creating both positive and negative impact on people, animals, and our planet. Although sustainability has been a part of the Secrid DNA since making the first Cardprotector locally in 2009, we don’t call ourselves a sustainable company. For us sustainability is part of our holistic design approach, where each choice is carefully considered. Deciding to produce locally and other measures may have increased the price of our products, but also resulted in creating products in a way we can be proud of. We think design with longevity in mind is at the cornerstone of making products that have the power to be more valuable over time while reducing the impact on the environment. That is why we focus on creating high-quality consciously produced pocked-sized essentials that can stand the test of time. For more information, check out our sustainability page.

We use Life Cycle Assessment software from Ecochain to calculate the environmental footprint of our products, processes, and facilities (Heartquarters and Flagship store). With this approach we can track all our greenhouse gas emissions for scopes 1,2 and 3 of the GHG Protocol, which we use as an input for carbon offsetting projects.

We annually measure our total environmental footprint and create plans to lower it. Cutting emissions is crucial for combating global warming, but completely eliminating them isn't feasible yet. For the emissions we can’t avoid, we partner with FairClimateFund to compensate.

Since 2018, we’ve supported projects certified to the Gold Standard and Fairtrade Climate Standard. Today, we go beyond the minimum by purchasing twice the required CO₂ credits. These investments fund impactful projects such as clean cooking in Kenya and reforestation in Peru, improving lives and restoring ecosystems.

Want to learn more? Read our latest Impact Report.

If you need advice and/or support for reporting a possible wrongdoing within our organisation you can visit our whistleblowing policy page. We take responsible business very seriously and make sure everyone involved in the production of our products is treated ethically and with respect.

There are plenty of options for doing business with us. To allow us to provide you with a considered response, please send an e-mail to sales@secrid.com stating your proposal clearly and concisely.

Secrid is currently being sold in over 8.500 carefully selected shops worldwide, typically in fashion boutiques, leather goods stores and gift shops. If you would like to become a Secrid retailer, please send an e-mail with your store name, address, website, three other brands you carry and some photos of your store to sales@secrid.com.

Making people happy with our products is what we love to do. We hope you do too. So, we’re offering the opportunity to order a larger quantity of personalised Secrid wallets as corporate gifts. With a minimum purchase volume of 25 items, you can engrave the aluminium Cardprotector in our wallets with text or a logo in the spot of your choosing. Please visit our corporate gift page to start the process. Once everything has been set up, you can start gifting within three weeks.

Are you not satisfied with a Secrid product or with our service? Then there is the possibility to file a complaint via our complaint form. We will do our best to provide you with an appropriate solution as soon as possible. Within 14 days of receiving your message, you will receive a written, substantive response from us. 

Yes, it is also possible for consumers in the EU to file complaints via the European Commission's Online Dispute Resolution Platform (ODR platform). A prerequisite for this option is that you have not already submitted your complaint to Secrid. 

You have the option of submitting your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.degeschillencommissie.nl). The Geschillencommissie is an independent organisation that can help you further with the handling of your complaint.