SAREMO FELICI DI AIUTARVI

After your order has been shipped, we send you an e-mail containing detailed tracking information.

Orders placed on working days before 16:00 will be shipped the same day. The carrier aims to deliver your package the 2-4 working business days. You’re informed by e-mail about the schedule of the delivery. The package must be signed for.

The carrier informs you by e-mail about the schedule of the delivery. In the event of an inconvenient delivery, you can reschedule or have the package delivered to your neighbours or a collection point.

All products are picked, packed and shipped from The Netherlands.

Shipping is free of charge for orders over €60. For orders under €60 there’s a €7,50 shipping fee.

You can return your order in the following steps:

1. To return your purchase, get in touch with our local service please send an e-mail servizioclienti@secrid.com or call us at +39 (0)28 2954482. The includes a prepaid return label so you can ship the package free of charge. It is of course possible that the shipment will be delayed or damaged in transit. Make sure you can prove that you have sent it on time and in good condition.

2. After we have received and checked the package, you will receive the purchase price including any payment and delivery charges for the return from us within 14 days. In the event that you choose a more expensive method than standard delivery, please contact us before sending to discuss whether we are prepared to reimburse you for the additional costs. For the refund, we will use the same method of payment that you used to make your purchase, or you can indicate that you would like to receive it by another method.

It is not possible to exchange products. If you have chosen a different model or color, return the first product(s) and place a new order.

You have a 60-day withdrawal period on products bought in the Secrid Brandstore or webshop. Without any hassle. The withdrawal period starts the day after you, or a person designated by you, have received the product. If you have ordered multiple products, the withdrawal period starts from the day the last product ordered is received.

Of course, you may unpack and test the product during the withdrawal period, just as you would in a shop, but please handle it with care. If the product or packaging is damaged because you are not careful, we may not be able to refund you the full purchase price.

The aluminium Cardprotector protects cards against bending, breaking and unwanted RFID and NFC communication.

This is a practice, also known as digital pickpocketing, where your cards are read, activated, or copied from a distance. Criminals can commit this identity theft with the use of RFID readers, without ever touching your wallet. The frequencies of the RFID / NFC tag can’t penetrate aluminium, making the Cardprotector like a firewall against this unauthorised reading and copying of data.

Radio-Frequency IDentification (RFID) and Near Field Communication (NFC) are wireless communication methods. A chip and an antenna provide the ability to be activated and read remotely. It’s convenient – there is no need to take your card out of your wallet to pay or check in. It makes payment easier and faster, but does involve a risk, because criminals could activate unprotected cards remotely and steal your money or personal data unnoticed. The Cardprotector is the heart of our wallets and protects against these risks because the radio waves cannot penetrate the aluminium case. This has been tested by TNO/TÜV, an independent European organisation that validates the safety of products.

RFID has been in use for decades and is a forerunner of NFC. Unlike an NFC card, an RFID card does not usually have a memory, so it functions as a wireless barcode that only transmits its own serial number. NFC is a smarter technology and can store small amounts of data. One example is a public transport card, which stores when and where it has been used so that the conductor can access this data without any internet connection.

Both RFID and NFC have two types: active and passive. The major difference between these two is the energy supply. Active types of RFID and NFC are supplied with power and can communicate wirelessly on their own. The passive type does not have a power supply and communicates only when activated by an external reader. This is why modern cards are not equipped with a battery. From the outside, it’s often not possible to recognise which type of communication is in use. The distinction can be made, however, by looking at the application. Some examples can be found below:

Many travel cards, business access cards and the latest credit and debit cards have an RFID or NFC tag. These cards can be recognised by one of the following logos:

RFID readers can be used to scan a card from a metre away. When RFID / NFC cards are completely inside the Cardprotector, this wireless communication is blocked and the cards are fully protected. In use, when the cards are slid out a few centimetres, the wireless signal is weak, but sufficient for communication over a short distance. This way your privacy remains secured in the best possible way.

Secrid wallets provide the same amount of protection as traditional wallets. Currently there are no standards for measurement of magnetic field protection, so the degree of protection cannot be expressed as a number or percentage. The best protection from magnets remains distance.

Magnets can damage magnetic stripe cards. The magnet’s strength and time of exposure influence how much damage can be caused. Long exposure to the weak magnetic closure on a bag is more likely to damage the card than brief exposure to a strong magnet.

The type of magnetic stripe card also influences the amount of damage a magnet can do. There are HiCo (High Coercivity) and LoCo (Low Coercivity) cards that are characterised by the properties of the magnetic stripe. LoCo cards can be written with a lower magnetic field, and as a result, strong magnetic fields can change and/or erase its data. It’s a similar process to overwriting cassette tapes back in the day. Examples of modern applications of LoCo cards are parking, hotel or gift cards. HiCo cards, for instance older payment cards, are more resistant to external forces but remain sensitive to magnets.

In practice, the magnetic stripe on cards is hardly being used anymore. We’ve gone from swiping to inserting the card and contactless payment. Over the years, cards have been improved by the addition of a chip and an antenna, making their usage smarter and more effortless. As new global standards aren’t made in a day, most modern payment cards contain both a magnetic stripe and a chip. As regular magnets only affect the magnetic stripe, modern cards can’t be damaged significantly by the proximity of a magnetic field.

The Cardprotector is made of anodised aluminium, plastic and stainless steel and is impervious to water. You can clean the Cardprotector with a soft cloth and soap and rinse it with warm water. However, the salt in seawater can affect the metals, so we recommend rinsing the Cardprotector with fresh water after contact with salt water. Make sure the mechanism is dry before using your wallet again.

In general, Secrid wallets need very little maintenance, and this also depends on the type of leather. Please visit our leather page for more information.

Yes. If the mechanism of your Secrid wallet doesn’t work properly, you can bring it to one of the Secrid Repair Points to be repaired. If you’re not able to visit a Secrid Repair Pointor more than the mechanism needs to be repaired, please contact us.

If the lever gets stuck when you pull it to eject your cards, try changing the order of your cards and straightening bent cards. Alternatively, you can remove any dirt by shaking, blowing, or rinsing the Cardprotector with warm water.

When the lever feels unusually loose, you may have triggered the Salamander mechanism. In this case, gently push the lever back to its neutral position until you hear a click.

The Cardprotector is designed to hold a maximum of 6 plastic cards the size of a standard credit card. Storing more cards or cards that are broader than a standard credit card may make them get stuck. To solve this possible complication, we completely redesigned the Cardprotector’s mechanism in 2016. This new lever – the Salamander – splits in half when extra force is applied, resulting in a higher internal force to push the cards out.

If you have a newer Secrid wallet, use extra force on the Secrid lever until a loud click is heard and a few cards are pushed out. Remove these from the Cardprotector and press the Salamander lever back into position until another click is heard. Now you can remove all the cards, leaving the Cardprotector’s mechanism intact. Before you fill the Cardprotector again, check that none of the cards are a different size and that you have not exceeded the maximum number of cards.

If your cards are stuck and your wallet doesn't have the new Salamander lever, please send an e-mail to servizioclienti@secrid.com or contact a local Secrid retailer.

The Salamander lever is named for its ability to split the arm that pushes the cards out. Just like a real salamander, the arm ’grows back’ once it has been pushed back into place. You can recognise the Salamander lever on the base of the Cardprotector – it has two small plastic arms to the right of the lever. You can recognise it because there is no seam in the middle of it. If the lever you’re holding does have a seam, your wallet isn't equipped with the new mechanism, and we advise you not to use extra force.

The Cardprotector is designed to hold plastic cards the size of a standard credit card. Narrower cards can come loose and fall out of the Cardprotector. Broader cards can damage the mechanism or cause other cards to come loose and fall out. You can first try changing the cards, bending them slightly and turning bent cards around. Another option is to slightly roughen up the felt inside the Cardprotector with the edge of a key. To do this, remove your cards and gently move the sharp side of a key up and down over the felt on the inside of the Cardprotector. If this doesn't work, please send an e-mail to servizioclienti@secrid.com or contact a local Secrid retailer.

If your wallet has a production error, you can return it for a free repair within two years after purchase, or three years if you've registered your wallet. You can take your wallet, together with a proof of purchase, to your Secrid retailer or send it to us by using our . The return form includes a prepaid return label so you can ship the package free of charge. If you have any questions regarding our warranty policy, please send an e-mail to servizioclienti@secrid.com.

All products made and sold by Secrid have a standard warranty period of 2 (two) years. When you register your product at register.secrid.com you will receive an extra 1 (one) year of warranty for a total of 3 (three) years. If you have further questions regarding our warranty, please send an e-mail to servizioclienti@secrid.com.

Every Secrid product has been given a unique serial number since 2015, engraved on the inside of the Cardprotector. Visit our product registration page and enter this unique code to register your product for an additional year of warranty and a certificate of authenticity.

Our designs have inspired many companies since we launched the Secrid Cardprotector in 2009. Despite our patents, copycats keep emerging. While we do our best to stop them, it remains a time-consuming and difficult task. We realise it’s not always easy to make sure you’re in possession of an original Secrid product. To validate the authenticity of your purchase, you can register your product online using the unique serial number inside the Cardprotector. Besides a certificate of authenticity, you’ll also receive a third year of warranty after registration.

We also maintain a careful retailer policy and encourage people to purchase our products in physical stores. Besides giving the opportunity to experience our products, our aim is to support the independent retailers. That is why we don’t offer our products on platforms such as Amazon, eBay and Bol.com. As we can’t guarantee that products on such platforms are original Secrid products, we strongly advise against ordering from one of these online suppliers. To ensure you purchase an original Secrid product, please visit our store locator to find a Secrid retailer near you.

If you have any further questions, tips or feedback regarding Secrid copycats, please contact us at brandprotection@secrid.com.

It is our ambition to keep distances within our supply chain as short as possible. In our local production policy, we have stated that we prefer suppliers who are closest to our assembly locations, as long as they can provide the quality and craftsmanship required to make products that can last as long as possible. As a result, most parts are produced in the Netherlands and others in Italy. Together with our 50 suppliers, we can ensure high-quality products, good working conditions and care for the environment. Our products are assembled daily with precision and enthusiasm in social enterprises in Delft, Leiden and Haarlem. You can read more about our production process here.

We recognise that being in business means creating both positive and negative impact on people, animals, and our planet. Although sustainability has been a part of the Secrid DNA since making the first Cardprotector locally in 2009, we don’t call ourselves a sustainable company. For us sustainability is part of our holistic design approach, where each choice is carefully considered. Deciding to produce locally and other measures may have increased the price of our products, but also resulted in creating products in a way we can be proud of. We think design with longevity in mind is at the cornerstone of making products that have the power to be more valuable over time while reducing the impact on the environment. That is why we focus on creating high-quality consciously produced pocked-sized essentials that can stand the test of time. For more information, check out our sustainability page.

We use Life Cycle Assessment software from Ecochain to calculate the environmental footprint of our products, processes, and facilities (Heartquarters and Brandstore). With this approach we can track all our greenhouse gas emissions for scopes 1,2 and 3 of the GHG Protocol, which we use as an input for carbon offsetting projects.

Yes, CO2 emissions are compensated for all Secrid products since the first Cardprotector in 2009. With Life Cycle Analysis software, we’re able to calculate the impact of the whole process, from raw material extraction to the time a packaged product arrives in our warehouse. By partnering up with FairClimateFund we invest in climate projects, like reforestation, to compensate for the CO2 emissions of your Secrid product. Furthermore, through these investments we support the local communities as well. Check out our latest climate project with FairClimateFund here.

If you need advice and/or support for reporting a possible wrongdoing within our organisation you can visit our whistleblowing policy page. We take responsible business very seriously and make sure everyone involved in the production of our products is treated ethically and with respect.

There are plenty of options for doing business with us. To allow us to provide you with a considered response, please send an e-mail to sales@secrid.com stating your proposal clearly and concisely.

Secrid is currently being sold in over 8.000 carefully selected shops worldwide, typically in fashion boutiques, leather goods stores and gift shops. If you would like to become a Secrid retailer, please send an e-mail with your store name, address, website, three other brands you carry and some photos of your store to info@secrid.com.

Making people happy with our products is what we love to do. We hope you do too. So, we’re offering the opportunity to order a larger quantity of personalised Secrid wallets as corporate gifts. With a minimum purchase volume of 25 items, you can engrave the aluminium Cardprotector in our wallets with text or a logo in the spot of your choosing. Please visit our Corporate Gift page to start the process. Once everything has been set up, you can start gifting within three weeks.