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Description - Care-and-repair-heading-mobile

Repairing is better than replacing.
Find out how to take care of your wallet or visit one of our 1300 Care and Repair Points

care & repair wallets secrid

How can we help you?

      • A detail of a Secrid cardprotector

        The Cardprotector can be cleaned with a soft cloth and soap and rinsed it with warm water. Make sure the mechanism is dry before using your wallet again.

        • Leather Care

          If the sleeve of your wallet gets dirty, the recommended way to clean it depends on the type of material the wallet is made of.

          • Water repellent sleeve

            Clean your sleeve with a damp cloth. The material is unlikely to absorb water or other fluids. Do not use any polish.

            • Inspired by high-end fashion houses, Crisple is embossed with a fine Saffiano print. This leather is resistant to staining and scratching, ensuring a long-lasting feeling of luxury.
            • Diamond
            • Leather with a characteristic appearance and feel, developed and produced exclusively in the Netherlands. The coating is transparent and natural due to the use of wax, oil and grease. The hard carnauba wax makes the leather scratch-resistant and water-repellent. This gives it a natural gloss that deepens over time.
          • Water absorbing sleeve

            We recommend to not clean water absorbing wallets with water as it may alter the colour of the material. If your sleeve gets wet, use a soft cloth to gently pat it dry.

            • Filter image Original leer
            • Vintage Leather
            • Metallic

        • A detail of a Secrid cardprotector

          The Cardprotector is made of anodised aluminium, plastic and stainless steel and is water repellent. Make sure the mechanism is dry before using your wallet again.If you drop your wallet in salt water, we recommend rinsing the Cardprotector with fresh water.

          • Leather Care

            If the sleeve of your wallet gets wet, gently pat it dry with a soft cloth. Depending on the material of the sleeve, it may absorb water which can alter the colour of your wallet. Make sure to dry it completely before you use your wallet again. 


          • Although all sleeves are made of a very durable material, other objects in your pocket might still scratch the surface. Light scratches are part of normal usage and will blend in over time while your wallet builds a beautiful patina.

            If your sleeve is made from leather, you can get rid of light scratches or slight signs of abrasion by carefully rubbing with your finger over the affected spot.

            Finger_Rubbing V3
          • If the cards fall out, it might be due to worn-out felt pads at the top of the Cardprotector. This issue can be fixed within minutes at a Care & Repair Point. Find a nearby Care & Repair Point in the Store locator or contact our Customer Care for an alternative solution.

            You can temporarily fix worn-out felt by gently rubbing the felt pads with a key to roughen them up again.

            My cards fall out of my Cardprotector tip
          • Storing more cards than intended or cards that are broader than a standard credit card may make them get stuck in the Cardprotector. To solve this possible complication, we designed a new lever mechanism for the Cardprotector – the Salamander – in 2016. If you have the Salamander mechanism, use the following four steps to release your stuck cards: 

             

            1. Pull the lever until you hear a strong click. This step requires a decent amount of force. Do not fear to break the lever.

            2. The lever should feel loose now. Make sure to pull the lever entirely and remove the cards that stick out.

            3. Press the lever firmly back into the Cardprotector until you hear a strong click.

            4. Pull the lever as usual and remove all cards. Now the Cardprotector should function properly again.

            Check which lever your wallet has. The old lever can be identified because it doesn’t feature a line at the lever mechanism. You can upgrade it with the new Salamander lever at one of

            MechanismOld-new
          • When the lever feels unusually loose, you may have triggered a safety mechanism. To restore the function, press the ejector lever firmly back into the Cardprotector until you hear a strong click. Your Cardprotector should now work smoothly again. If this didn’t solve your issue, find a nearby Care & Repair Point or contact our Customer Care team.

            Lever_Pressing
          • Please fill out this repair form or contact our Customer Care for a solution. We’re here to help.

          • If your wallet has a production error, you can return it for a free replacement within the warranty period. All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. 




            Alternatively, you can find a nearby Care & Repair Point and have your wallet repaired there, or contact our Customer Care to request a product return. The return form includes a prepaid return label so you can ship the package free of charge.

          • All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. If you have further questions regarding warranty, please contact our Customer Care.

          • Every Secrid wallet has been given a unique serial number since 2015, engraved in the Cardprotector. When the cards are removed, you can find the serial number at top right corner (opposite of the lever) on the inside of your wallet. Visit our product registration page and enter this unique code to register your product for an additional year of warranty and a certificate of authenticity.

            Register_Code V2
        care & repair secrid wallets

        Care & Repair points

        Drop by when your wallet doesn't work as intended, or you could use a refurbishment. Most Care & Repair points can fix issues with the mechanism of your wallet in about 2 minutes. Check the Care & Repair locator below to find the nearest to you. We will repair your wallet for free during the guarantee period.

        • Within a few days, I received my repaired Slimwallet and it is working again as before! It’s good to find such a customer-friendly company these days.
          Secrid Customer

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