Logo SecridHomepage
Sedi

Terms and conditions

The small print

General Terms and Conditions Webshop Secrid

We are Secrid B.V. and we make and sell pocketwear. You, the customer, can purchase our products in our webshop (available at www.secrid.com) and in brick-and-mortar shops. When you purchase (one of) our products through www.secrid.com the following terms and conditions apply. We have tried to write our terms and conditions as reader-friendly as possible. They are based on the terms and conditions by the Nederlandse Thuiswinkel Organisatie (Dutch Home Shopping Organisation).


If you are a business customer, then we have separate sales channels and terms and conditions for you. Please contact sales@secrid.comfor more information.

Article 1 – Definitions

This is what we mean when we use these words:

  1. Agreement: an agreement in which the customer buys a product or products from Secrid through the Secrid Webshop. The purchased products are delivered by Secrid or by a third party hired by Secrid for this purpose;

  2. Period of Consideration: the amount of time a customer has to think a purchase over and, if needed, can decide to return the purchased product;

  3. Customer: the natural person who is not acting in pursuance of his trade, business, craft or profession;

  4. Day: calendar day;

  5. You / Your: the customer buying our products

  6. Secrid: the legal entity Secrid B.V.;

  7. Distance Agreement: an agreement that was reached between Secrid and the customer online, regarding the sale of products in the Secrid Webshop;

  8. Returns Process Form: the Form to be used when you want to return a product.

  9. We / us / our: Secrid B.V.

Article 2 – How to contact us?


Write to us:
Secrid B.V.
Saturnusstraat 81
2516 AG The Hague
The Netherlands

E-mail ons: info@secrid.com
Call us:+31 (0)70 390 2180 (Monday through Friday from 08:00 – 18:00 CET)

If you need more information about our company, our KvK-number is 27240605 (Dutch Chamber of Commerce). Our VAT-identification is NL 805323090 B01.

Article 3 – Our offer

  1. Our offer consists of the products and services that are for sale at www.secrid.com for the prices mentioned there and with the conditions attached there.

  2. If we make a mistake and post an erroneous price for one of our products, then that is our mistake and on us. Unless the mistake was so obvious that you should have realized, e.g. when it seems too good to be true. In that case we are not obligated to fulfil the agreement. We encourage you to get in touch with us if you have any doubts as to the price of our products.

Article 4 – Returns

  1. When you buy a product through our webshop you have a Period of Consideration of 60 (sixty) days where you may decide to return the purchased product. This also applies to products which you have bought through our webshop with the gift-wrapping service. If you decide to return the purchased product, you must either inform us in writing via e-mail to info@secrid.com, or by using the Return Form for this purpose, within the 60-day Period of Consideration. You don’t have to explain or state your reasons.

  2. The time stated in 5.1 starts on the day you, or a designated person previously appointed by you, received the purchased product. If you ordered multiple products, then we start the 60-day period on the day that you, or a designated person previously appointed by you, have/has received all the products.

  3. During the Period of Consideration of 60 (sixty) days, you will handle the purchased product and packaging carefully. You may unpack and inspect the product like you would be allowed to in a store. If the product is damaged due to careless use, we may decide to not fully reimburse the purchase amount. If you notice that the purchased product was flawed upon delivery, please do not use the product, and notify us immediately.

  4. Once you have notified us of your decision to return the purchased product, you have 14 (fourteen days) to return the purchased product. Please use the Returns Process Form to return the purchased product to us.

  5. You return the purchased product, including all the accessories originally included, in the saem condition as you received the product and in it's original packaging, following our instructions shown on our FAQ page at returns & exchanges. The cost of shipping will be paid by us.

  6. It is up to you to prove that you returned the product on time and in good condition.

  7. The purchase amount will be reimbursed to you, including any shipping costs we may have charged for shipping the returned product to you. Where you have paid for the gift-wrapping service, we will refund you the amount paid. We will reimburse you the money within 14 (fourteen) days of you notifying us of your decision to return the purchased product.

  8. Secrid will use the same payment method for reimbursement as the payment method used for purchasing the product, unless a different payment method is agreed upon.

  9. If you opt for a more expensive shipping method than the cheapest standard shipping, we will not have to reimburse the additional costs for the more expensive method.

Article 5 – Product safety and warranty

  1. All products made and sold by Secrid have a standard warranty period of 2 (two) years. Our products under the Premium Collection however have a warranty period of 4 (four) years. When you register your product at register.secrid.com you will receive an extra 1 (one) year of warranty for a total of 3 (three) years (a total of 5 (five) years applies for the Premium Collection). This registration does not affect your warranty rights provided by Dutch and European law.

  2. All Secrid products are made with the utmost care and checked thoroughly before they are packaged and shipped from The Netherlands. Nevertheless, it may happen that the product does not function properly. Fortunately, you can often easily solve this yourself. Go to secrid.com/service for tips on how to do this yourself. If you can't figure it out for yourself, we are ready to help you with an appropriate solution.

  3. If you notice at any time that the product contains faults and the information on our website does not help you solve the issue, please cease use of the product, and get in touch with us as soon as possible.

Article 6 – Disputes

Dutch law applies to agreements we conclude with you. The European Commission has set up a dispute resolution platform (ODR) to collect any complaints from consumers following an online purchase. This ODR platform can be accessed at the following URL address: ec.europa.eu/consumers/odr.