Terms and conditions

General Terms and Conditions Webshop Secrid

We are Secrid B.V. and we make and sell pocketwear. You, the customer, can purchase our products in our webshop (available at www.secrid.com) and in brick-and-mortar shops. When you purchase (one of) our products through www.secrid.com the following terms and conditions apply. We have tried to write our terms and conditions as reader-friendly as possible. They are based on the terms and conditions by the Nederlandse Thuiswinkel Organisatie (Dutch Home Shopping Organisation).

If you are a business customer, then we have separate sales channels and terms and conditions for you. Please contact sales@secrid.com for more information.

Article 1 – Definitions

This is what we mean when we use these words:

1. Agreement: an agreement in which the customer buys a product or products from Secrid through the Secrid Webshop. The purchased products are delivered by Secrid or by a third party hired by Secrid for this purpose;

2. Period of Consideration: the amount of time a customer has to think a purchase over and, if needed, can decide to return the purchased product;

3. Customer: the natural person who is not acting in pursuance of his trade, business, craft or profession;

4. Day: calendar day;

5. You / Your: the customer buying our products

6. Secrid: the legal entity Secrid B.V.;

7. Distance Agreement: an agreement that was reached between Secrid and the customer online, regarding the sale of products in the Secrid Webshop;

8. Returns Process Form: the Form to be used when you want to return a product.

9. We / us / our: Secrid B.V.

Article 2 – How to contact us?

Write to us:
Secrid B.V.
Saturnusstraat 81
2516 AG The Hague
The Netherlands

E-mail us: info@secrid.com
Call us:+31 (0)70 390 2180 (Monday through Friday from 08:00 – 18:00 CET)

If you need more information about our company, our KvK-number is 27240605 (Dutch Chamber of Commerce). Our VAT-identification is NL 805323090 B01.

Article 3 – Our offer

1. Our offer consists of the products and services that are for sale at www.secrid.com for the prices mentioned there and with the conditions attached there.

2. If we make a mistake and post an erroneous price for one of our products, then that is our mistake and on us. Unless the mistake was so obvious that you should have realized, e.g. when it seems too good to be true. In that case we are not obligated to fulfil the agreement. We encourage you to get in touch with us if you have any doubts as to the price of our products.

Article 4 – Returns and refunds

1. Please note that this policy on returns and refunds does not apply to personalised products mentioned under Article 6.2 below.

2. For hygienic reasons, in the case of cosmetic products, this policy on returns and refunds applies only where the seal has not been broken or removed, and in cases of a manufacturing defect to the cosmetic product or in exceptional circumstances.

3. When you buy a product through our webshop you have a Period of Consideration of 60 (sixty) days where you may decide to return the purchased product. This also applies to products which you have bought through our webshop with the gift-wrapping service. If you decide to return the purchased product, you must either inform us in writing via e-mail to info@secrid.com, or by using the Return Form for this purpose, within the 60-day Period of Consideration. You don’t have to explain or state your reasons. Further information on returns can be found on our FAQ page at Returns & Exchanges.

4. The time stated in 5.2 starts on the day you, or a designated person previously appointed by you, received the purchased product. If you ordered multiple products, then we start the 60-day period on the day that you, or a designated person previously appointed by you, have/has received all the products.

5. During the Period of Consideration of 60 (sixty) days, you will handle the purchased product and packaging carefully. You may unpack and inspect the product like you would be allowed to in a store. If the product is damaged due to careless use, we may decide to not fully reimburse the purchase amount. If you notice that the purchased product was flawed upon delivery, please do not use the product, and notify us immediately.

6. Once you have notified us of your decision to return the purchased product, you have 14 (fourteen days) to return the purchased product. Please follow the information provided on our FAQ page at Returns & Exchanges to return the purchased product to us.

7. You return the purchased product in the same condition as you received the product and preferably in its original packaging and all the accessories originally included, following our instructions shown on our FAQ page at Returns & Exchanges. The cost of shipping will be paid by us.

8. It is up to you to prove that you returned the product on time and in good condition.

9. The purchase amount will be reimbursed to you, including any shipping costs we may have charged for shipping the returned product to you. Where you have paid for the gift-wrapping service, we will refund you the amount paid. We will reimburse you the money within 14 (fourteen) days of you notifying us of your decision to return the purchased product.

10. Secrid will use the same payment method for reimbursement as the payment method used for purchasing the product, unless a different payment method is agreed upon.

11. If you opt for a more expensive shipping method than the cheapest standard shipping, we will not have to reimburse the additional costs for the more expensive method.
    

Article 5 – Products excluded from return and refund

1. Cosmetic products cannot be returned or exchanged for hygienic reasons if their seal has been broken or removed. In case of a manufacturing defect to the cosmetic product or in exceptional circumstances, please contact us first at info@secrid.com. Do not return any product without contacting us first.

2. Personalised Secrid products as mentioned under Article 7 below cannot be returned or exchanged. Once a Secrid product has been personalised by using our engraving services, it cannot be returned for a refund or exchange. Kindly note that once your order is confirmed and processed, it cannot be canceled or altered. This policy is due to the customised nature of the product.

3. Secrid reserves all right to refuse any request for a return or refund involving these products.

Article 7 – Disputes

Dutch law applies to agreements we conclude with you. If you require further information on Consumer Redress in the European Union, please visit the European Commission’s website on Consumer Redress in the EU.