Description - Header_Careandrepair_EN_mobile

How can we help you?

• Care
  • How do I clean my wallet?
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      The Cardprotector can be cleaned with a soft cloth and soap and rinsed it with warm water. Make sure the mechanism is dry before using your wallet again.
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      If the sleeve of your wallet gets dirty, the recommended way to clean it depends on the type of material the wallet is made of.

      • Water repellent sleeve

        Clean your sleeve with a damp cloth. The material is unlikely to absorb water or other fluids. Do not use any polish.

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      • Water absorbing sleeve

        We recommend to not clean water absorbing wallets with water as it may alter the colour of the material. If your sleeve gets wet, use a soft cloth to gently pat it dry.

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  • What if my wallet gets wet?
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      The Cardprotector is made of anodised aluminium, plastic and stainless steel and is water repellent. Make sure the mechanism is dry before using your wallet again.If you drop your wallet in salt water, we recommend rinsing the Cardprotector with fresh water.
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      If the sleeve of your wallet gets wet, gently pat it dry with a soft cloth. Depending on the material of the sleeve, it may absorb water which can alter the colour of your wallet. Make sure to dry it completely before you use your wallet again. 

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  • What do I do about scratches in my leather?

    Although all sleeves are made of a very durable material, other objects in your pocket might still scratch the surface. Light scratches are part of normal usage and will blend in over time while your wallet builds a beautiful patina.

    If your sleeve is made from leather, you can get rid of light scratches or slight signs of abrasion by carefully rubbing with your finger over the affected spot.

    
• Repair
  • My cards fall out of my Cardprotector. What can I do?

    If the cards fall out, it might be due to worn-out felt pads at the top of the Cardprotector. This issue can be fixed within minutes at a Care & Repair Point. Find a nearby Care & Repair Point in the Store locator or contact our Customer Care for an alternative solution.

    You can temporarily fix worn-out felt by gently rubbing the felt pads with a key to roughen them up again.

    
  • I can’t get my cards out of my Cardprotector. What can I do?

    Storing more cards than intended or cards that are broader than a standard credit card may make them get stuck in the Cardprotector. To solve this possible complication, we designed a new lever mechanism for the Cardprotector – the Salamander – in 2016. If you have the Salamander mechanism, use the following four steps to release your stuck cards: 

     

    1. Pull the lever until you hear a strong click. This step requires a decent amount of force. Do not fear to break the lever.

    2. The lever should feel loose now. Make sure to pull the lever entirely and remove the cards that stick out.

    3. Press the lever firmly back into the Cardprotector until you hear a strong click.

    4. Pull the lever as usual and remove all cards. Now the Cardprotector should function properly again.

    Check which lever your wallet has. The old lever can be identified because it doesn’t feature a line at the lever mechanism. You can upgrade it with the new Salamander lever at one of

    
  • The lever of my Cardprotector is loose. What can I do?

    When the lever feels unusually loose, you may have triggered a safety mechanism. To restore the function, press the ejector lever firmly back into the Cardprotector until you hear a strong click. Your Cardprotector should now work smoothly again. If this didn’t solve your issue, find a nearby Care & Repair Point or contact our Customer Care team.

    
  • I have a different problem which is not listed here.

    Please fill out this repair form or contact our Customer Care for a solution. We’re here to help.

• Warranty
  • My wallet has a product defect. What should I do?

    If your wallet has a production error, you can return it for a free replacement within the warranty period. All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. 



    
    Alternatively, you can find a nearby Care & Repair Point and have your wallet repaired there, or contact our Customer Care to request a product return. The return form includes a prepaid return label so you can ship the package free of charge.

  • What is my warranty period?

    All products made and sold by Secrid have a standard warranty period of two years. When you register your product, you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. If you have further questions regarding warranty, please contact our Customer Care.

  • How do I register my wallet?

    Every Secrid wallet has been given a unique serial number since 2015, engraved in the Cardprotector. When the cards are removed, you can find the serial number at top right corner (opposite of the lever) on the inside of your wallet. Visit our product registration page and enter this unique code to register your product for an additional year of warranty and a certificate of authenticity.