Secrid Care & Repair

How to repair a Cardprotector with the Secrid Repair Kit.

FAQ

  • Sometimes the friction between the cards and the Cardprotector can get so low, you might loose your cards. You can solve this issue by replacing the parts in the Cardprotector.

  • See the video underneath to see how you repair a Cardprotector.

  • Watch this video to see how to solve this problem easily.

  • If the customer has a complaint you can not you can you, please contact Secrid Heartquarters in The Hague.

    We are available every weekday, Monday to Friday (expect bank holidays) between 08:00 to 18:00 Central European Time.

    - Send an e-mail to: info@secrid.com

    - Call: +31 (0)70 390 2180

  • To register your repair, please fill in the digital Secrid Repair Form. Please also fill out this form for repairs you can not fix yourself such as loose stitching, scratches or a defective press stud. This helps us greatly in improving our products.

  • By registering a repair, we gain insight into the various types of defects and how often they occur. With this information, we can make targeted improvements to our products, production processes and the new Care & Repair service to make users happy.

  • To carry out repairs you will need the following:

    Care & Repair website visual_website parts

  • You can order replacement parts in three ways:

    • 1. Place an order via the Secrid Retail Platform. If you do not yet have access to this, please contact us.

    • 2. Send an e-mail to retail@secrid.com

    • 3. Call +31 (0)70 390 2180

    • 4. Add your order in the notes section of the Secrid Order Form.

  • We are in the process of setting up a recycling programme. Until then, you can separate old parts with the relevant waste. Considering the transport impact, this is the least environmentally unfriendly solution.

  • If you have any questions, need support or want to know more about Secrid repairs and the Care & Repair service, you can reach us from Monday to Friday from 8:00 a.m. to 6:00 p.m. via info@secrid.com or +31 (0)70 390 2180