Repairing is better than replacing. See here how to take care of your wallet.
How can we help you?
Your Cardprotector is designed to hold your cards securely. However, if the cards fall out, it might be due to worn-out felt pads at the top of the Cardprotector. This issue can be fixed within minutes at a Secrid Care & Repair point. Use the Care & Repair point locator below to find the nearest. If you can’t find a Care & Repair point near you, please contact our Customer Service (kundenservice@secrid.com) for an alternative solution.
Storing more cards or cards that are broader than a standard credit card may make them get stuck in the Cardprotector. To solve this possible complication, we designed a new lever mechanism for the Cardprotector – the Salamander – in 2016. This safety mechanism splits in half when extra force is applied, resulting in a higher internal force to push the cards out. To deactivate the safety mechanism, press the ejector lever firmly back into the Cardprotector until you hear a strong click. Now the Cardprotector should function properly again, and you can remove all cards. If you have an older wallet without the new safety mechanism, we recommend finding the nearest Care & Repair Point to replace it or contacting our Customer Service (kundenservice@secrid.com)
When the lever feels unusually loose, you may have triggered the Salamander mechanism. This safety mechanism we designed in 2016 allows you to eject your cards if they get stuck inside the Cardprotector. To deactivate it, press the ejector lever firmly back into the Cardprotector until you hear a strong click. Your Cardprotector should now work smoothly again. If this didn’t solve your issue, find a nearby Care & Repair point below.
Please get in touch with our Customer Service (kundenservice@secrid.com) for an alternative solution. We’re here to help.
The Cardprotector is made of anodised aluminium, plastic and stainless steel and is impervious to water. You can clean the Cardprotector with a soft cloth and soap and rinse it with warm water. However, the salt in seawater can affect the metals, so we recommend rinsing the Cardprotector with fresh water after contact with salt water. Make sure the mechanism is dry before using your wallet again.
In general, Secrid wallets need very little maintenance, and this also depends on the type of leather. Please visit our leather page for more information.
If your wallet has a production error, you can return it for a free repair within two years after purchase or three years if you've registered it on our website. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. You can find a Care & Repair point below and have your wallet repaired there, or contact our Customer Service (kundenservice@secrid.com) to request a product return. The return form includes a prepaid return label so you can ship the package free of charge.
All products made and sold by Secrid have a standard warranty period of two years. When you register your product at register.secrid.com you will receive an extra year of warranty for a total of three years. Our Premium wallets have a standard four-year warranty, extended to five years after product registration. If you have further questions regarding our warranty, please send an e-mail to kundenservice@secrid.com.
Every Secrid product has been given a unique serial number since 2015, engraved on the inside of the Cardprotector. Visit our product registration page and enter this unique code to register your product for an additional year of warranty and a certificate of authenticity.
Care & Repair points
Drop by when your wallet doesn't work as intended, or you could use a refurbishment. Most Care & Repair points can fix issues with the mechanism of your wallet in about 2 minutes. Check the Care & Repair locator below to find the nearest to you. We will repair your wallet for free during the guarantee period.
Within a few days, I received my repaired Slimwallet and it is working again as before! It’s good to find such a customer-friendly company these days.
Secrid Customer
I received the wallet components and repaired my wallet myself. Thanks for the assistance. Here’s to many more years of using my Secrid wallet!
Brad Neufeld
Thank you for the great service and for repairing my Miniwallet. I am extremely happy with it.
Yolanda Henderix
Tips and tricks
Roughen up the felt pads
The red felt pads inside your Cardprotector keep your cards in place. These felt pads may wear off after a few years of use, causing a looser grip on cards. You can temporarily fix this issue at home by gently rubbing the felt pads with a key to roughen them up again. The best long-term solution is to replace them at a Care & Repair point.
Register your wallet
Did you know that by registering your wallet, you can extend its two-year warranty by one year? Enter the unique code engraved inside the wallet here. With this registration, we can ensure the authenticity of your wallet and spot copycats.
Vintage leather
If you see color differences in your Vintage wallet, it’s all right. Our vintage leather has natural chromatic variations that make each wallet unique. However, if your Vintage wallet needs to be cleaned, gently wipe it down with a damp cloth.
Use 4 to 6 cards
Did you know that your wallet functions best with four to six cards? If you use credit cards with embossed numbers, leave one card out for easier use.
Fix a loose lever
Your button is hanging loose, and your cards aren't coming out properly? No worries! In 2016, we launched the Salamander lever, which can restore itself. Press the ejector lever firmly back into the Cardprotector until you hear a strong click. Your Cardprotector should now work smoothly again.
Visit a Care & Repair point
Secrid currently has more than 250 Care & Repair points you can visit to get your wallet repaired or refurbished. Use the Care & Repair locator above to find the nearest Care & Repair point.
The Cardprotector is made of anodised aluminium, plastic and stainless steel and is impervious to water.
You can clean the Cardprotector with a soft cloth and soap and rinse it with warm water. However, the salt in seawater can affect the metals, so we recommend rinsing the Cardprotector with fresh water after contact with salt water. Make sure the mechanism is dry before using your wallet again.
Leather care
No regular maintenance needed. If your wallet gets dirty, the best way to clean it will depend on the type of leather the wallet is made of.
Water repellent
Use a damp cloth. The leather is unlikely to absorb water or other materials. Do not use any polish.
Water absorbing
We recommend not cleaning them. Any water used may change its color. If your wallet gets wet, use a soft cloth to carefully pat it dry.
Get in contact
01
call
Open from Monday till Friday from 9:00 till 18:00 CET
02
email kundenservice @secrid.com
We usually reply within 4 hours to 2 working days.
