Dear Tom, We’re really sorry your order never reached you, and that you didn’t get clear information about when it would arrive. Missing several delivery attempts without knowing when to expect them is frustrating, especially when you’re waiting for something you’ve paid for. We’d like to sort this out for you as quickly as possible. Could you contact our customer service team via customercare.uk@secrid.com and include your order details there? Then we can track down what happened and find the right solution with you. Kind regards, Secrid

Hello, We’re sorry to hear that your Cardprotector is already faulty and isn’t working as it should. That’s certainly not the experience we want you to have. Please get in touch with our customer service team so we can take a closer look and help find a suitable solution. Kind regards, Secrid